Milton called the capital of hell Pandemonium, but I think it’s more like the DMV.

So back to our question, what is credit class two?

This is what I asked Chuck on Sprint’s customer service number. “It means you are limited to two phones,” he said. Why? “Because you’re in credit class two.” But what does that mean? How is that determined? How does one get out of “Credit Class Two”? “Uh, we don’t decide that,” said Chuck. “Sprint decides that. We’re just customer service.” Well, I thought I was calling Sprint because this is the number they give. How DO I contact Sprint? “You have to go on the website and write them an e-mail.”

So I did that. I went to sprint.com and found a place to write something. It asked for the primary phone number and password of the account. I knew both of these because I had to verify them every time I called Customer Service. (I actually had to verify them twice, because the A.B. would hang up on me each time.) But the website e-mail form wouldn’t accept them. I tried it several times, but it told me the phone number or password were incorrect. Finally, I wrote in the form for non-customers, detailing our obstacle, and demanding to know why we were being discriminated against. They wrote back pretty quickly saying they needed the phone number and password.

“That’s it,” said Michele. “I’m going to call and tell them to release us from our contract.” So she called the customer service number and fussed at several people. It went something like this: “I’m being told that we are only limited to two phones. I want to add another phone or be released from my contract. I was not told I would be limited to the number of phones on my account when I signed up for this contract; in fact, I was told I could add more phones. [Repeat all above.] I’d like to speak to a manager, please.” Repeat about five times.

Finally, she got Mallory, who said, of course she could have another phone, and she’d sign her up for a new plan cheaper than the old one.

I suppose the lesson here is persistence, threats, and a continuous appeal to a higher authority just might get you where you want.

“Jonah,” said Michele, still on the phone with Mallory, “Do we want to do this online or have you go down to the store to get your phone?”

“Will they let me do it at the store?” I asked, “Or will you have to come too?”

Michele checked with Mallory, “No, you can do it. All you need is my password.”

“Are you sure?”

Michele checked with Mallory again, “Yes, she says she’s sure you can do it without me.”

Continued Later: Liars