Archive for the ‘Warehouse Blues’ Category

We were slammed at work this week. We’ve had a few really busy weeks in the past couple of months, but this week we had our biggest single day the Mardel warehouse has ever had. We were there from 8 a.m. to 7 p.m. on Monday and Tuesday, and to 6 p.m. yesterday and today. If they don’t let us off early tomorrow, I’ll have five hours of overtime this week.

On top of that, they also were training three new people this week, which means that we lose a perfectly good worker to go train for each trainee. One girl didn’t come back, so I guess we’ve only got two new people. There’s announcement at the front desk that they’re looking to hire yet another puller seasonally.

Because they’re training people, I got shifted around from being assigned one department to another. I was super fast at Education Books, but now I’m over in Books Major. I’m pretty fast there too, but not as fast, I don’t think. I believe I’ll make the minimum time standard easily, though. Last week I was at 120%.

I’m not sure the extra overtime money is worth the extra exhaustion.

Looking for other employment is like a part time job. I put in a good eight hours last Saturday.

I searched Google this morning for “what to do for a broken toe” and confirmed what I thought, that there’s nothing but wrapping it to the adjacent digit. We don’t have any medical tape, so I just put my sock on carefully and put on my boots. That hurt, so I switched to my tennis shoes. That hurt even more, so I switched back to my boots. They seemed to have a little more toe room.

I downed a couple of Alieve and headed for work. It’s a good thing I leave myself ten minutes to spare because it was so foggy. Well, my toe isn’t hurting so much, I thought as I parked the car. Then I walked across the parking lot. The pain was excruciating. I didn’t know how I was going to work.

I raided the first-aid cabinet in the break room and tried taping up my toes, but I didn’t have much time before having to clock-in. I tied my boot back on and hobbled down to the other end of the warehouse to clock-in, then immediately took my boot back off and ripped off the tape. It hurt worse with the tape than without it.

So I grabbed my first stack of stickers and my cart and limped down to Educational Books. Fortunately, I don’t do much walking. I stand in front of a shelf and pull what I need, then move on to the next section. By keeping my weight on my left foot, I could manage fairly well.

But then a funny thing happened. Three hours later when it was time for our first break, I realized I wasn’t limping anymore. In fact my toe didn’t hurt much at all, a dull ache, but nothing debilitating. I took another Alieve, in case that was the magic bullet, but I didn’t take another one until our second break in the afternoon, but it wasn’t hurting any worse then either. It was amazing.

After that morning, my toe didn’t slow me down a bit. I even pulled 247 pieces an hour for a department whose standard is 220. That’s a whole lot FASTER than I have to go!

We finished pulling for the stores early today, so I started stocking while everyone else did something I haven’t been trained to do yet. Suddenly, an announcement came over the loudspeaker telling us all to assemble in the break room because of a weather alert. In Oklahoma that only means one thing. We gathered outside the warehouse manager’s office, as he poked his head out the door periodically to tell us where the storm cells were and where they were heading. One was six miles to the north but heading east. The sirens were going off outside.

The loudspeaker came on again, but this time with music… somehow fittingly, a bluegrass version of “I’ll Fly Away.”

Finally, the all clear was issued, but our managers told us we were free to go home if we wanted. There was another storm heading through Norman, so they all but ordered me to leave. I should have stayed and waited out the storm, but later there were several accidents on roads I traveled, so maybe it’s a good thing I left early.

It started raining as I got into the car, and it was hailing like mad by the time I pulled out of the parking lot. The drive home was pretty miserable with the rain and the water all over the road, but I made it home alive. By then, Norman was sunny and dry.

Weather in Oklahoma is so weird.

I wonder if my toe will start swelling up when a storm is coming.

So I’m working in a warehouse in OK City. It’s not fun, and it doesn’t pay enough, but at least it brings some money in.

The warehouse is half an hour’s drive away from our apartment. I figured out a back way to go, a pleasant drive and I’ve yet to get stuck in rush hour traffic. My shift is weird. It goes like this:

Mon: 800-430
Tue-Thur: 800-530
Fri: 800-100

Except we’ve been working an hour of overtime on Mondays. Supposedly, we work an extra hour on Fridays too, but we didn’t this last one.

The schedule makes sense if you know what we do each day. The warehouse is part of Mardel Christian & Education Supply. That’s a chain of stores that sell Christian books, music, and gifts along with office supplies and educational supplies. I work in the central warehouse, where all the product for the stores comes in. There’s a team of stockers on a shift one hour earlier than ours that receive the stock shipped to us and put it in the appropriate slots in the warehouse. I’m on a team of “pullers” who go around with wheeled carts and pull everything that each store needs, put price stickers on it, pack it up, and give it to the guy who loads the trucks. Monday through Thursday, we send stuff to about five stores each day. There are twenty stores, from Arkansas to Colorado, so it works out about right. Each store gets several pallets of product once a week. We don’t ship anything on Friday, because it would get there on Saturday. So we do some inventory and help out the stockers some on Friday and go home early.

I was in training my first two days. It’s not complicated. I look for the corresponding numbers and letters indicating in which slot the product I need to pull is. There’s a number for the aisle, a number for the section, a letter for the row, and a number for the slot. But for a day and a half, my trainer watched me pull stuff. It must have been very boring for her. I told her she needed a rolly chair, and she agreed.

On the third day, I got to work without a minder. I also got my very own big blue metal cart (it looks like a bookshelf, with three shelves, on wheels) with a plastic container in which were some pencils, a marker (which I lost today making a tight turn, I think), a brand new tape gun, an extra roll of tape, and a safety knife labeled “KAREN.”

Yesterday, I heard someone yelling, “Karen! Karen!” I looked up and saw that one of the stockers was waving my knife, which I had dropped and forgotten to pick back up.

I hate the safety knife. You can only use it if you’re holding the blade button down with your thumb, which means you can only cut one direction. And I have to be careful putting it in my pocket, because the knob catches and opens the blade. Now THAT’s safe. But we have to use them, so my trusty box opener lies dormant at home.

My cart also comes with a ladder labeled “ZACH” and a hook on a broomstick. Both of these are for reaching product that’s just too far away otherwise. The hook is cool. It makes me feel like a whaler. I tend to use it a lot because it’s easier to grab than the ladder, but I’m sure I’m using it improperly, because I use it to pull down boxes of product from the top shelf whenever I discover my slots are empty and must be restocked. I try to catch the boxes as they fall. It’s okay. I don’t pull anything much that’s fragile. They won’t let new employees pull gifts until they’ve been there six months.

Along with my cart, I was assigned two departments to pull–Educational Books and Childrens 2–and my own aisles to sweep–9-12. For every store, I pull all the product they need in those two departments, and then go see what’s left to get in the other departments. I usually end up doing three runs for each store.

All of this is fine and good. It’s not complicated, and it’s not really hard, although I can barely reach the top level of slots, standing on tip-toe and stretching my arm as far as I can, and I have to kneel down to reach the stuff on floor level. But the problem is that this whole process is timed. Every time I get my department printout and stickers, I have to clock-in that run into a computer. Once I complete the run, I clock-out on the computer again (then put my stuff on one of the pallets waiting for that store). The computer then knows exactly how much product I pulled and how long it took me. Each department has a standard for how fast it can be pulled, and I have to meet that minimum requirement.

For instance, Educational Books is an aisle with nothing but Ed Books on either side. I’m supposed to be able to grab 220 pieces of product in one hour. That’s pretty dad gum fast. We’re not talking about a system that eliminates dawdling. I have yet to reach the standard going as fast as I possibly can.

Fortunately, I have 3 months to get up to speed. Still, it’s nerve-wracking and exhausting. I was wondering how in the world I was going to get faster. But on Friday, my trainer, who is also the team leader’s assistant, gave me my results for the week. I was at 81.5%. And that’s counting the first couple of days when I was still trying to figure out what the heck I was doing. She said that was excellent time for a first week. “Some people aren’t that fast after several weeks,” she said. I was even at 99% for a couple of runs. That made me feel quite relieved.

And I am getting faster. I can now find the locations by glancing at the once cryptic combinations of letters and numbers…without really thinking about it. I can rip stickers off quite quickly and change their orientation with my fingers in a moment if I have an upside down book. I know where my runs begin and end and don’t have to wonder around the warehouse looking for them.

But it’s still exhausting. It’s getting hotter too, so I spend most of the day sweaty and thirsty. Today seemed like it would never end. We can’t leave until it’s all done because the truck has to go. The guy who’s in charge of the dock was even running around trying to help us because he’s the very last to leave. Finally it was time to clean up. I even swept an extra aisle because the guy it belonged to was busy doing something else. Then my trainer asked me to stack pallets for the forklift driver to move. I picked one up, but the guy on the forklift told me to leave that one because it was the wrong size.

So I dropped the pallet… like an idiot, on my toe. Embarrassed, I pretended like it had missed me. But I couldn’t walk without limping. By then it was time to clock out, and I limped down the depth of the warehouse to the parking lot. It hurt so bad, I took off my shoe to investigate. It hurt, but it didn’t hurt like a break… at least, I didn’t think so. It doesn’t hurt too much if I stay still, but if I flex any muscles attached to my right little toe, it hurts like heck. I’m wondering if I really did break it. But I think there’s not much you can do for a broken little toe, except maybe tape it up.

I told my team leader about it (he’s an interesting character I’ll have to write about later), and he said to tell me how it was doing tomorrow. It stinks because my job requires me to be on my feet all day. This is going to slow me down a lot.